FAQ

Clear answers for choosing, ordering, gifting, and caring for a NORBU object.

Are the objects exactly identical?

Natural materials and hand-finished details may vary slightly. These differences are part of the object’s character.

How should I care for my piece?

Keep it dry and away from perfume, oils, and harsh chemicals. See our Care & Materials Guide.

Can I send a gift directly?

Yes. Add the recipient’s address at checkout and contact us if you would like help choosing or writing a note.

Need more help?

Contact NORBU and include your order number when relevant.