Shipping & Returns
Shipping from Mainland China
Shipping & Returns
We want the journey from NORBU to your home to feel considered and clear.
Where We Ship From
All NORBU OBJECTS orders are carefully prepared and shipped from Mainland China.
Processing Time
Orders are usually processed within 2–4 business days after payment has been successfully confirmed. During holidays, promotional periods, or periods of high order volume, processing may take a little longer. If there is a significant delay, we will contact you by email.
Estimated Delivery Time
Estimated delivery times begin after the order has been processed and dispatched.
- United States: approximately 7–15 business days
- Canada: approximately 10–20 business days
- United Kingdom and Europe: approximately 10–20 business days
- Australia and New Zealand: approximately 8–18 business days
- Asia: approximately 5–12 business days
- Other destinations: approximately 12–30 business days
Delivery times are estimates only and are not guaranteed. Customs clearance, weather, public holidays, carrier delays, and local delivery conditions may affect the final delivery date.
Tracking
A tracking number will be provided when a trackable shipping method is available. Tracking information may take several days to update after dispatch. Some international shipments may show limited tracking information after leaving the origin country.
Customs, Import Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless otherwise stated at checkout, these fees are the responsibility of the customer. NORBU OBJECTS is not responsible for customs delays or fees charged by destination-country authorities.
Remote Areas and Additional Charges
Orders delivered to remote or hard-to-reach areas may be subject to additional delivery charges or extended delivery times. If an additional charge is required, we may contact you before dispatch. If the charge is not accepted, the order may be cancelled and refunded.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, apartment or unit number, postal code, and telephone number where required.
If a parcel is returned because of an incorrect or incomplete address, the customer may be responsible for the original shipping cost, return shipping cost, and any re-delivery fee. We will contact the customer when possible to arrange re-delivery or confirm whether a refund is available.
Lost, Delayed, or Damaged Parcels
If your parcel appears to be delayed or lost, please contact us with your order number and tracking information.
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the packaging and the damaged item. We will review the situation with the shipping carrier and assist with the next steps.